Customer Support & Live Help Desk

Your downloads are available here in your download area and have also been sent to the email address you used to place your order.

For information about shipping and tracking go here Shipping Policy & Tracking.

Please remember to check our FAQ page before asking for support as almost every possible issue has already been extensively covered.

If this is your first time using the help desk and you have already ordered a product, then you will automatically have an account with us. Please just sign in using the email address that is associated with your order, customer services will be happy to answer any questions you may have.

If you have yet to purchase from us and you have a general inquiry, you can use our forum or create a help desk account so we can answer your request within our help desk. Once you have signed in to the help desk, all your support tickets and orders can been seen on a separate tab above.

We respond to help-desk tickets during normal office hours between 08:30 - 17:00 UK time, seven days a week including public holidays.
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