Refunds & Returns PolicyE. U.
Under the Distance Selling Regulations the customer has the right to cancel the order for any physical item purchased and claim a full refund. This right does not apply in the case of software or downloaded electronic information. To cancel your order you must notify us as required in Clause 17.2 of our Terms and Conditions of Sale, within seven working days following the day of delivery.
Rest of The World
If you are not completely satisfied with the product you purchase from Numus Software, you may return it for a full refund within 7 working days, but must inform us within 48 hours, in writing. Failing to do so will confirm acceptance that your item is good and fit for purpose.
All items must be in the same condition as purchased. No marking, hi-lighting, stickers or stamps. If the item was shipped shrink-wrapped, the item must be returned with the shrink wrap attached. All items must be in the original packaging. All expenses associated with returns are the responsibility of the customer.To ensure a fast and accurate processing of your return, please enclose the remittance or shipping copy of the original invoice, and a brief explanation of the reason for the return.
Should any merchandise arrive damaged, please retain all packing materials and product. Please send us an email in advance before returning suspected damaged items, as it may be that we can rectify the problem. If this is not possible, we will pay postage cost for return of goods to Numus Software, upon arrival. After 48 hours has elapsed from receipt of an order, suspected faulty goods are to be returned at the customer's expense. When we receive the item(s) we will replace the damaged goods and pay you for return postage. We cannot issue a credit or replace damaged items unless the goods are returned to Numus Software.
Open Software or Downloaded Electronic Information
We will issue refunds for downloaded or electronic information at our discretion unless the information or software is not fit for purpose damaged or corrupt in which case a full refund will be issued.